Caswino believes gaming is a form of entertainment, not a source of income. Use our responsible gaming tools and guidelines to enjoy it safely — and never go beyond your limits.
At Caswino, responsible gaming isn't just a policy — it's part of who we are. Your wellbeing is our priority at every step.
Set your own deposit, bet, and loss limits. Once set, they take effect immediately — and no one can force them higher.
Automatic pop-ups at regular intervals remind you how long you've been playing and how much you've spent.
You can exclude yourself from the platform for a set period at any time. This option is completely free.
A strict KYC process ensures that no minors are able to access the gaming platform.
View a detailed history of your gaming activity — time spent playing, total losses, and winnings, all at a glance.
Concerned about your gaming? Our trained support team is always here. Talk to us in Bangla and get safe, confidential advice.
Caswino offers six powerful responsible gaming tools, all completely free and available to switch on at any time from your account settings.
Reducing a limit takes effect immediately. However, increasing a limit requires a waiting period of at least 7 days — this is in place for your own protection.
Set your own deposit limit and stay within your budget — no way to go over it.
Decrease: Immediate | Increase: After 7 days
Set a maximum session duration for each gaming session. Once the time is up, you'll be logged out automatically.
Decrease: Immediate | Increase: After 24 hours
If your losses exceed a set limit, the platform will automatically put you on a break.
Decrease: Immediate | Increase: After 7 days
Automatic reminders every 30, 60, or 90 minutes help you review your gaming activity and stay in control.
Easily customize from Settings
Temporarily suspend your account for anywhere between 24 hours and 30 days. It will reactivate automatically once the period ends.
Effective Immediately
Permanently deactivate your account for a period of 6 months to 5 years. During this time, opening a new account will not be possible either.
Apply via Support
Gaming addiction often goes unnoticed — over time, it quietly affects other areas of your life. If you notice any of the signs below, take action immediately.
Don't wait if you notice these signs. support@caswino.imto contact us or activate self-exclusion.
Ask yourself the questions below. If you answer "Yes" to three or more, please reach out for help.
Self-exclusion is the most powerful tool for responsible gaming. If you feel you're losing control of your gaming habits, follow the steps below.
Email us at support@caswino.im or send "self-exclusion" via live chat.
6 months, 1 year, 2 years, or 5 years — choose what works best for you.
A verification code will be sent to your account email to confirm your request.
Your account will be deactivated as soon as you confirm. Opening a new account during this period will not be possible.
Once the set period is over, you can contact our support team to reactivate your account.
Caswino is more than just a gaming platform. We believe a happy, healthy player is our greatest achievement.
Our strict KYC process ensures that only adults are able to play.
No marketing emails or promotional offers will be sent during your self-exclusion period.
Your complete gaming history is always available to you — nothing is hidden.
Our support team is specially trained in responsible gaming. You'll get help without any judgment.
Our responsible gaming policy is regularly updated to ensure the highest level of player protection.
Responsible gaming at Caswino is more than following rules — it's a mindset. When gaming starts to affect other areas of your life beyond entertainment, it's no longer something to enjoy. Online gaming is growing rapidly in Bangladesh, and so is the risk of addiction. Caswino takes this seriously and is committed to the well-being of every player.
Responsible gaming means playing with full awareness — deciding how long you play, how much you spend, and when to stop. At Caswino, the core principle is simple: gaming should be a source of enjoyment, not stress. The danger begins when someone starts seeing gaming as a way to earn money or keeps playing to chase their losses.
Research shows that players who set clear limits for themselves enjoy gaming far more and are far less likely to run into problems. Caswino's responsible gaming tools are designed to help you set those limits and stick to them.
There are still many social misconceptions about online gaming in Bangladesh, and many people hide it from their families — which is itself a warning sign. Being open about your gaming and keeping your family informed can help you avoid a lot of problems. Those close to you can often spot the signs before you do.
The most practical step toward responsible gaming at Caswino is keeping a separate gaming budget. Each month, only spend what you can afford to lose without it affecting your family — never use money set aside for rent, your children's education, or medical expenses.
Gaming addiction is a mental health issue — it's not a sign of weakness, and seeking help takes real courage. Alongside activating self-exclusion on Caswino, speaking with a professional mental health specialist is a great step. The support of family and friends is the greatest strength on this journey.
Remember, change doesn't happen overnight. Take it one step at a time — start with a cooling-off period, then set a deposit limit. Gradually build a healthier distance from gaming. Caswino is with you every step of the way.
Keep in mind: Responsible gaming at Caswino means more fun and less worry. Use our tools, know your limits, and keep gaming what it should be — great entertainment.