At Caswino, your data is protected with the highest level of security. Here you'll find a clear breakdown of what information we collect, why we collect it, and how we keep it safe.
Protecting your privacy is our top priority. We follow the latest technologies and policies to ensure security at every level.
All your data is protected with 256-bit SSL/TLS encryption — the same level of security used in the banking sector, right here at Caswino.
Caswino never sells your personal data to third parties. Your information is used solely to improve your experience.
View, correct, or request deletion of your data at any time. Full control stays with you.
Your data is stored on secure servers. Regular security audits and updates ensure the highest level of protection at all times.
You can opt out of marketing emails or SMS at any time. We respect your preferences.
Our dedicated team is available 24/7 to help with any data protection queries. Contact us in Bangla.
Caswino (https://caswino.im) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website, mobile app, or any of our services, how we use it, and the steps we take to protect your privacy.
By using the Caswino platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions in effect simultaneously. If you disagree with any part of this policy, please refrain from using our services.
This privacy policy has been written in plain language with Bangladeshi users in mind. If you have any questions, support@caswino.imto get in touch.
Caswino collects two types of data — information you voluntarily provide and data collected automatically.
| Data type | Example | When It Is Collected |
|---|---|---|
| Identity information | Name, date of birth, national ID number | Registration & KYC verification |
| Contact Information | Email address, mobile number, home address | During registration and profile updates |
| Financial Information | BKash/Nagad number, bank account | On Deposits & Withdrawals |
| Verification Documents | NID photo, passport, proof of address | During the KYC process |
| Support Contact | Chat logs, email correspondence | Support Ticket |
Caswino uses your data only for specific, legitimate purposes. We never use your information unnecessarily.
Your data is used to create and manage your account and ensure you receive the services you need. This is the primary purpose of data use.
To verify identity through the KYC process and to detect and prevent fraud, money laundering, and other illegal activities.
Your financial information is used solely to process deposits and withdrawals securely.
To recommend relevant games, offers, and bonuses based on your preferences and gaming history.
Your support team uses your information to resolve issues and answer your questions.
To comply with applicable laws, licensing terms, and regulatory requirements.
With your consent, we may send you emails and SMS about special offers, promotions, and new games. You can withdraw this consent at any time.
Caswino uses cookies and similar technologies to keep the website running smoothly and improve your experience. Cookies are small data files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Login sessions, security, and core functionality | Deleted at end of session |
| Preference cookies | Remembers your language, theme, and layout preferences | 1 year |
| Analytics Cookies | Monitoring Site Usage & Performance | 3–13 months |
| Security Cookies | Detecting Fraud & Unauthorized Access | 30 Days |
You can disable cookies through your browser settings, though doing so may affect certain features of the site. Disabling essential cookies may cause issues with login and security functionality.
Caswino does not sell your data to third parties. However, information may be shared in the following limited circumstances:
Before sharing any information with third parties, Caswino ensures they meet equivalent privacy standards. We never share data that isn't necessary.
Caswino has implemented both technical and organizational measures to keep your data secure.
While we maintain the highest security standards, no data transmission over the internet is 100% secure. Please keep your account password strong and never share it with anyone.
Caswino respects your right to data protection. You may exercise the following rights:
You can request access to the information we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete information we hold about you.
You can request the deletion of your personal data under certain circumstances.
You can request a copy of your personal data in a structured, portable format.
You may object to the use of your data for marketing or profiling purposes.
You can request a temporary restriction on the processing of your data under certain circumstances.
To exercise any of these rights support@caswino.imto send us an email. We typically respond within 30 business days. Requests will be processed after identity verification.
Caswino retains your data only for as long as necessary. Any data that is no longer needed is deleted on a regular basis.
Caswino's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors.
If we become aware that anyone under the age of 18 has created an account on our platform, that account will be closed immediately and all associated data will be permanently deleted.
If you believe a minor has created an account on Caswino, please contact us immediately at support@caswino.im-. We will act promptly.
Caswino may update this Privacy Policy from time to time. We will notify you of any changes based on their nature and significance.
If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to get in touch. We're always ready to assist.